Shop With Confidence
We want every Thanat Herb customer to feel confident when ordering PK+.
Eligible purchases may be covered by our 90-Day Satisfaction Guarantee, subject to the terms below.
90-Day Satisfaction Guarantee
If PK+ is not right for you, eligible purchases may be returned within 90 days of delivery.
To request a return, please contact our customer care team and provide your order details.
Returns are reviewed based on the condition of the products, the quantity purchased, the quantity returned, and the terms that applied to the original order.
Eligibility for Returns
To be eligible for a return:
- The purchase must have been made directly through the official Thanat Herb online store.
- The return request must be submitted within 90 days of delivery.
- A valid order number must be provided.
- Returned products must comply with the conditions stated in this policy.
- Products purchased through another retailer, distributor, marketplace, or reseller are subject to that seller’s own return policy.
How to Request a Return
1. Contact Customer Care
Contact our team through:
LINE Official Account: @thanatherb
Please include your order number and the reason for your return request.
2. Wait for Return Instructions
Our team will review your request and provide the applicable return instructions.
Please do not send products back before receiving return instructions from Thanat Herb.
3. Prepare Your Return
Pack the approved items securely to help prevent damage during transit.
4. Send the Approved Items
Return the products using the shipping method provided or approved by our customer care team.
5. Return Review
Once the returned products are received, they will be reviewed before the refund is processed.
Opened Products
Opened products may be considered under the 90-Day Satisfaction Guarantee where applicable.
Eligibility may depend on the quantity originally purchased, the number of products opened or used, and the quantity returned.
Customers should contact Thanat Herb before returning any opened product.
Multi-Box and Bundle Orders
PK+ may be purchased as single boxes or larger quantity bundles.
For returns involving bundle orders:
- Refunds are based on the items eligible for return.
- Products already used or not returned may affect the refundable amount.
- Promotional or bundle pricing may be taken into account when calculating the refund.
- A refund will not necessarily equal the standard individual-box price multiplied by the number of boxes returned.
The applicable refund amount will be confirmed after the return has been reviewed.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible.
Include:
- Your order number
- A clear photo of the outer package
- A clear photo of the shipping label
- Photos of the affected product
- A short description of the issue
Our team will review the information and provide the appropriate next step.
International Returns
International customers should contact Thanat Herb before returning any order.
International returns may be subject to:
- Return shipping charges
- Customs documentation
- Import or export requirements
- Carrier restrictions
- Additional processing time
Do not send an international return without receiving return instructions first.
Return Shipping Costs
Return shipping costs may vary depending on the reason for the return and the customer’s location.
Any applicable return shipping costs will be communicated as part of the return process.
Original shipping charges may not be refundable unless otherwise confirmed by Thanat Herb.
Refund Processing
Approved refunds will be processed after the returned items have been received and reviewed.
Refunds will normally be issued to the original payment method where possible.
Processing times may vary depending on the payment provider, bank, or financial institution.
Shipping, banking, currency conversion, customs, or other third-party charges may not be refundable.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will review whether cancellation is still possible.
Orders that have already been shipped must follow the applicable return process.
Refused or Undeliverable Parcels
If an order is returned to Thanat Herb because of:
- An incorrect or incomplete delivery address
- Repeated failed delivery attempts
- Refusal to accept the parcel
- Failure to collect the parcel
- Unpaid customs duties or import charges
additional shipping or handling costs may apply.
Any refund for a returned parcel will be reviewed based on the circumstances of the order.
Products Purchased From Other Sellers
Products purchased through another retailer, distributor, marketplace, or authorised seller must normally be returned to the original seller.
Their return and refund policies may differ from those of the official Thanat Herb online store.
Refund Exclusions
A return or refund may not be approved where:
- The request is submitted outside the applicable return period.
- The order cannot be verified.
- The products were not purchased directly from the official Thanat Herb store.
- The returned products do not match the approved return request.
- The return was sent without following the provided instructions.
- The products were damaged after delivery through misuse, improper storage, or handling.
- The claim involves charges imposed by customs authorities, banks, payment providers, or other third parties.
Contact Us About a Return
For return, refund, or damaged-order enquiries please visit contact us.